FAQ Hero Mobile

Frequently Asked Questions

First 30 min consultation is free. During the consultation we’ll talk about what you are looking
for and which dresses you’re interested in trying on. We charge $50 per dress to cover shipping
and insurance. If you order a dress all try on fees will go towards the purchase of your dress.

We make samples in 2, 10 and 20. We will do our best to send you the gowns as close to your
size that is available.

Once you receive your samples and have chosen the gown you would like to purchase, your
consultant will walk you through exactly how to take your measurements and from there we
will help you to choose the right size.

Yes. Every Bride wants to find that dress that meets her individual style. Because we make the
dresses in our atelier, we can make modifications of gowns. You will receive a price list that
covers modifications with your samples.

No. All styles are the same price regardless of size.

Yes. Even if we do a custom sizing for you, you should still plan on having alterations done.
Because we are not physically with you, we are not able to guarantee that dresses will fit you
perfectly. Additionally, we are unable to fit you for hems and bustles.

It will take 16-20 weeks to get your dress made.  Please keep this in mind when ordering and scheduling your alterations.  Rush orders are possible, you will have to speak with your consultant about them.

If you’re in a hurry, we may have samples on our sample rack that you can purchase.  This can be discussed with your stylist

You will receive 2 online fittings. Once you order your gown, we will get to work make the structure of the dress.  8-10 weeks after ordering you will receive the base structure for fitting. We will have a video consultation to see if it is fitting or if changes need to be made.  (most changes are covered in the cost of the dress some additional fees may apply) You send the base structure back to us and we will complete the rest of the dress.  When the dress is finished, we will send you the dress and have one final video fitting.

Try on fees are charged before samples are shipped.  

60% of total is due at the time of ordering for your final gown.

40% + tax and shipping are due when your dress is complete before shipping the dress.

Because all dresses are made to order we do not offer returns or refunds. You have 3 days after you place your order to cancel and receive a refund. After 3 days all deposits are forfeit.  

Our line of gowns range from $2,000-7,000, while many gowns are $3,000-4,000.